Mission Statement

Jimmy’s Mission Statement

Our promise to you.

To reduce stress, costly breakdowns and to help save our customers money, we will:

• Book your next appointment tailored to your time schedule
• Perform inspections every time on every vehicle
• Never proceed with any maintenance or repair work without customer authorization
• Never present an invoice that was larger than the most current estimate
• Advise customer of all manufacturer recommended services
• Provide new vehicle warranty inspections and online search manufacturer’s recalls
• Provide highly skilled diagnostic technicians to accurately solve the toughest problems
• Source and provide parts considering Quality, Price and Availability
• Provide competitive warranty

Through these principles we will continue to be a quality professional service provider to all of our customers, so we are providing the most dependable, longest lasting and safest means of transportation.

Golden Rules of Customer Service

Jimmy’s Broadway Automotive strictly adheres to the Golden Rules of Customer Service. We will serve each customer the way we would like to be served if we were the customer:

• We will provide each customer with courteous and professional service.
• We will provide clear and accurate estimates of repair to our customers.
• We will perform no repairs or services without customer authorization.
• We will perform each service and repair professionally with top quality parts and materials.
• We will report any vehicle safety or repair concerns observed during vehicle service to our customers.
• We will prioritize recommended vehicle services and repairs to our customers in this order: #1 Safety, #2 Progressive Damage, #3 Recommended Maintenance.
• We will not recommend services or repairs that are without benefit to our customers and their vehicles.
• We will stand behind our work and honor all applicable warranties.